gt99 Privacy Policy

Section 01 Scope of Data Collection

We collect various types of information when you register on the gt99 platform and use our services. This information is broadly divided into two categories: information collected directly from users, and information generated automatically while using the platform.

1.1 Identity Information

Information we collect at the time of registration:

• Full name and date of birth
• Mobile number and email address
• National ID (NID) or passport number (for identity verification)
• Bangladeshi bank account or mobile banking details (bKash, Nagad, Rocket)

1.2 Usage Information

Information collected automatically while using the platform:

• Login time, date, and IP address
• Device type, operating system, and browser version
• Gameplay history, bet amounts, and transaction records
• Time spent on the platform and pages visited

Section 02 Methods of Data Collection

gt99 collects information through three main methods. First, directly through registration and verification forms. Second, through payment processing during deposits and withdrawals. Third, automatically through cookies and log files when you visit the site.

If you contact our support team via live chat or email, that conversation may also be recorded. This is done to improve service quality and ensure previously reported issues are resolved.

Section 03 Purpose of Data Use

Collected information is used only for specific and legitimate purposes. gt99 never uses user data inappropriately.

3.1 Primary Purposes

• Creating accounts, verifying identity, and ensuring security
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and VIP benefits
• Ensuring 24/7 customer support
• Preventing fraud and unauthorized access

3.2 Improvement Purposes

• Analysing platform performance and usability
• Providing a personalised gaming experience
• Sending relevant offers and notifications (only to those who have given consent)

gt99's Terms and Conditions contain further details on data use, which are consistent with this privacy policy.

Section 04 Sharing Data with Third Parties

gt99 does not sell users' personal information to third parties for any commercial purpose. However, information may be shared in certain specific situations necessary for operating the service.

4.1 Permitted Cases for Sharing Data

• Payment providers: Transaction information required for processing bKash, Nagad, Rocket, and bank transfers.
• Technology service providers: Technology partners for server hosting, cybersecurity, and platform maintenance.
• Game software providers: Minimum information required for game operation.
• Legal obligations: Where required to comply with a legal directive from the Government of Bangladesh or the judiciary.

All third-party service providers are bound by strict confidentiality agreements. They may not use this information for any purpose beyond what gt99 has authorised.

Section 05 Cookies and Tracking Technologies

When you visit the gt99 website, cookies are stored in your browser. Cookies are small text files used to improve the functionality of the site.

5.1 Types of Cookies

• Essential cookies: Used to keep login sessions active and ensure security. Disabling these will prevent the site from functioning correctly.
• Functional cookies: Help remember your preferred language, theme, and other settings.
• Analytics cookies: Used to analyse site traffic and evaluate page performance.

You can manage cookies from your browser settings. However, disabling essential cookies may limit certain services.

Section 06 Data Storage and Security

gt99 adopts industry-standard technical measures to protect user data. All data is secured by SSL (Secure Sockets Layer) encryption, which prevents any unauthorised access during data transfer.

6.1 Technical Security Measures

• 256-bit SSL encryption on all data transmissions
• Passwords stored in encrypted form, never in plain readable text
• Regular security checks and system audits
• Firewall and monitoring systems to detect unauthorised access
• Data access restricted to a limited number of staff — only for carrying out necessary duties

6.2 Data Retention Period

All data is retained while your account is active. Even after account closure, transaction and identity-related information may be kept for a defined period due to legal obligations and dispute resolution needs. Once that period has passed, the data is securely deleted.

Section 07 Protection of Minors

gt99 strictly follows a 21+ age policy. No person under the age of 21 is permitted to use this platform. Age verification during registration is mandatory.

If it comes to our attention that a person under the age of 21 is using the platform, their account will be closed immediately and any collected data will be deleted. For more information on responsible gaming, please visit our Responsible Gaming page.

Section 08 User Rights

Every registered user on gt99 has certain rights regarding their personal information. It is important to be aware of these rights.

8.1 Right to Access Information

You may request to view the information stored in your account at any time. We will provide this information upon receiving a verifiable request.

8.2 Right to Correct Information

If any information stored about you is incorrect, you may request a correction. The correction will be made after identity verification.

8.3 Right to Opt Out of Marketing Communications

If you do not wish to receive gt99's promotional messages and offers, you may cancel your subscription at any time. This will not affect other services linked to your account.

8.4 Request for Data Deletion

After account closure, you may request the deletion of certain personal data. However, this request may be limited while legal obligations or active dispute resolution processes are ongoing.

Section 09 Account Closure and Data Deletion

If a user wishes to close their account on gt99, they may contact our support team via 24/7 live chat or email. Before the account is closed, all pending transactions must be completed and any remaining balance in the account must be withdrawn.

After account closure, general profile information is automatically deactivated. However, transaction records and identity-related documents are retained for the legally required period.

Section 10 Notice of Policy Changes

gt99 reserves the right to amend this privacy policy when necessary. Registered users will be notified of any significant changes via email or platform notification in advance.

Continued use of the platform after any changes will be considered acceptance of the updated policy. It is therefore recommended that you review this page regularly. Our FAQ page may be helpful for general questions.

Section 11 Contact

If you have any questions or complaints regarding this privacy policy, please contact our support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.

For other legal matters related to the privacy policy, you can learn about the gt99 platform's background and goals on our About Us page.