For ages 21 and above

A guide to responsible gaming at gt99

Playing for entertainment is enjoyable — but it becomes harmful when control is lost. gt99 believes that when every player has the right information and the right tools, gaming stays safe and enjoyable. On this page we explain how to protect yourself and where to find help if you need it.

For players aged 21 and above

What responsible gaming is and why it matters

Casino or sports betting — any form of online gaming is a form of entertainment. But that entertainment stays healthy only when players themselves decide how much time and money to spend. Responsible gaming means enjoying it within a set budget, not treating it as a way to earn money.

gt99 wants every user to play with awareness. We strictly enforce an age limit — under our Terms and Conditions, no one under 21 years of age may open an account or play on this platform. Age verification is mandatory at registration, and we may request identity documents in cases of doubt.

Pause during play from time to time and ask yourself: am I playing for fun, or to recover losses? Continuing to play in an attempt to win back lost money is the first sign of a problem.

Remember: every game result at gt99 is completely random. There is no strategy or pattern that guarantees a win. The chance of losing in gambling is greater than the chance of winning.

Core principles of responsible gaming

01

Set your budget first

Decide at the start of each session how much money you will spend, and never go beyond that limit.

02

Respect time limits

Playing for hours on end causes mental fatigue and reduces your ability to make good decisions.

03

Accept losses

Do not place more bets trying to recover lost money — this makes the situation worse.

04

Do not play with borrowed money

Betting with credit or borrowed funds is never a good idea.

05

Do not make decisions based on emotion

Avoid playing when you are upset, angry, or under the influence of alcohol.

Tools to keep yourself protected

gt99 provides several tools to help you stay in control of your gaming. Log in and access them any time from your account settings, or contact our 24/7 support.

Deposit Limit

Set a cap on your daily, weekly, or monthly deposits. Once the limit is reached, no further deposits can be made during that period.

Session Time Reminder

Receive an automatic notification after a set time so you know how long you have been playing.

Temporary Break (Cool-off)

Temporarily deactivate your account for a few days — choose anywhere from 1 day to 6 weeks.

Self-Exclusion

Choose self-exclusion for a long-term break. Your account cannot be reactivated during this period.

Bet Amount Limit

Set a maximum amount to bet on a single game, so that sudden large-bet habits do not develop.

Loss Limit

Play will stop automatically once you have lost a set amount. Take a rest for the day.

Self-Exclusion Request

Fill in the form below — our support team will process your account within 24 hours.

Warning signs of a problem

If any of the signs below feel familiar, stop for a moment and talk to someone.

  • You keep placing larger bets to try to recover lost money
  • You are spending far more time or money than you planned
  • You are hiding your gambling from family or friends
  • Money set aside for daily essentials is being spent on bets
  • You feel restless, irritable, or anxious when you are not playing
  • Your work, studies, or family relationships are being affected
  • You are betting with borrowed money or by dipping into savings
  • You have tried to stop many times but have not been able to

Assess yourself

Answer the questions below honestly. If you answer "yes" to more than three, seek professional help.

If yes, set a deposit limit and decide on a budget before each session. Once or twice may be normal, but if it happens regularly, take notice.

Take the concerns of those close to you seriously. People on the outside often notice a problem before you do. Talk to them openly.

Playing while in a negative mental state is risky. It is harder to make sound decisions in that state, and the chance of losing increases significantly.

When sleep and work are affected, gaming is disrupting the normal rhythm of your life. This is an important warning sign.

Where to find help

Asking for help rather than facing this alone takes courage. A few options are listed below — choose whichever suits you.

gt99 Live Chat Support

Our team is available 24/7 on live chat in both Bengali and English. Whether it is setting limits or self-exclusion, you can get help right away.

Contact by email

Write to gt99's support email. We reply within 24 hours and guarantee confidentiality. Email address: [email protected]

Family and friends

Talk openly with the people close to you. Family is the most dependable source of support. Take them into your confidence and look for a solution together.

Professional advice

Speak with a mental health professional or counsellor. Mental health services are available at various government and private hospitals in Bangladesh.

Confidentiality assured: under our Privacy Policy, if you contact us for self-exclusion or support, your information is kept completely confidential. It is not shared with any third party.

Protection for minors

gt99 strictly enforces the 21+ age limit. Date of birth verification is mandatory at registration. A national ID card or passport may be requested in cases of doubt.

If there are children in your home and you use gt99, take some precautions — lock your device, never share your password, and always log out after playing. Our FAQ page has full details on account security.

Use parental filter software on shared devices to automatically block gambling-related websites for children and teenagers.

Checklist for protecting minors

  • Always log out after playing
  • Never share your password with anyone
  • Use a PIN or fingerprint lock on your device
  • Do not save your password in the browser
  • Keep your payment method details secure
  • Use filter software on shared family devices

Questions and answers about responsible gaming

Yes. Once self-exclusion is active, you cannot log in to your account, and no bets or deposits are possible during the selected period. No promotional emails are sent during this period either.

Lowering a limit takes effect immediately. However, increasing a limit takes 24 hours to apply — this delay is intentional, so decisions are not made in the heat of the moment.

No. During self-exclusion your account is completely inactive and cannot be reactivated before the set period ends.

Yes. Your account balance remains intact during self-exclusion or a cool-off period. Once the exclusion ends, you can log in and withdraw.

Our support team reviews such requests directly. Contact us via 24/7 live chat or email with the details and we will take appropriate action.

Yes, there is a direct connection. People sometimes turn to gambling because of anxiety, depression, or loneliness. In such cases, consulting a mental health professional is the most effective step.

Learn More

About Us

Learn about how gt99 works and what we stand for.

Terms and Conditions

Read the full terms of account use and age limit rules.

Privacy Policy

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Read the FAQ

Find answers to common questions about accounts, payments, and security.